Contact Us
At Casino World Poker, we strive to provide an exceptional gaming experience for all our customers. To ensure your questions or concerns are addressed promptly and professionally, please feel free to reach out to us through one of the following channels.
Live Chat Support
Our Live Chat support team is available 24/7 in English (primary), Spanish, French, German, Italian, Portuguese, Russian, Mandarin Chinese, Japanese, and Korean. Our multilingual staff will assist you with any queries or issues you may have during your gaming experience. Please click on the "Live Chat" icon located at the bottom right corner of our webpage to initiate a chat session.
Email Support
For more complex issues or questions that require a detailed response, please feel free to email us. Our dedicated support team will review your query and respond within the next 24 hours. Please ensure you provide as much detail as possible to facilitate prompt assistance.
Help-Centre Access
In addition to our customer service channels, we also offer a comprehensive Help Centre containing answers to frequently asked questions (FAQs) on various topics including game rules, deposits, withdrawals, and account management. To access the Help Centre, please click on the "Support" tab located at the top right corner of our webpage.
Account-Verification Assistance
If you require assistance with verifying your account or resolving an issue related to account status, please contact our Support Team via Live Chat or email. We will be happy to guide you through the process and ensure that all necessary documents are in order.
Responsible Gambling Assistance
At Casino World Poker, we take responsible gaming very seriously. If you feel like your gambling habits have become problematic or if you need guidance on setting limits for yourself, please don't hesitate to reach out to our Support Team via Live Chat, email, or through the "Responsible Gaming" link in the Help Centre.
Technical Troubleshooting
For technical issues related to game performance, website accessibility, or other platform-related concerns, please contact our Technical Support team. Our experienced technicians will do their best to resolve the issue as quickly and efficiently as possible.
Complaint or Dispute Guidance
In the event of a dispute regarding your account, winnings, or any other matter related to our services, please contact our Support Team via Live Chat, email, or through the "Help Centre" link. We will thoroughly investigate and resolve any issue promptly.
Response-Time Expectations
We strive to respond to all queries within 24 hours of receipt. In cases where a more detailed response is required, we aim to address your query as soon as possible but not exceeding 72 hours from initial contact. If for some reason there are delays in responding, you will receive an automatic email informing you that your message has been received and is under review.
Account-Security Assistance
If you suspect any unauthorized activity on your account or experience security issues related to login credentials, please immediately contact our Support Team via Live Chat, email, or through the "Help Centre" link. We take all allegations of suspicious activity seriously and will promptly assist in resolving these matters.
Multilingual Assistance
Our dedicated multilingual staff is available to assist customers who prefer communication in a language other than English. Please feel free to contact our Support Team via Live Chat (available 24/7) or email, specifying the language you prefer for assistance.
Thank you for choosing Casino World Poker as your gaming destination. We are committed to providing an unparalleled level of customer care and support throughout your experience with us.
